Two people climbing up "The Wall"

Frequently Asked
Questions

General

  • All ages are welcome at Sky Zone. To comply with safety standards, certain attractions are separated by age and size.

  • Yes! We have a variety of snacks and drinks available for purchase at the Fuel Zone.

  • Ticket prices are determined by the amount of time you decide to spend at Sky Zone. Please check your local Sky Zone Trampoline Park for details on pricing.

  • Operating hours will vary by location and by day of week. Weekends (including Friday) are generally open for longer hours.

  • Trampolines and jumping are not our only activity. We offer a wide variety of programs and attractions such as Ultimate Dodgeball, SkySlam, and Warrior courses to name a few. Please check your local Sky Zone's program and attractions for details of all our activities.

  • Yes! Lockers are available for rent to store your valuables while you play.

  • Yes, we sell our patented SkySocks with our trademark grip on the bottom. They are required while jumping at Sky Zone and you can bring them back on your next visit to reuse as long as they are in good condition.

  • Yes! Bring back your SkySocks to reuse on your next visit as long as they are in good condition.

  • Sky Zone offers Toddler Time, an event dedicated to toddlers so you can enjoy Sky Zone's activities without the intimidation of big kids. Some parks may also have a Toddler Zone dedicated to our little ones. Please check your local Sky Zone for availability.

  • We have a variety of games and attractions that are great for our older audience. Glow, Lock-Ins, and Dodgeball Leagues are great for your teenager.

  • All Guests must sign a waiver online or upon entry to our parks. Guests under the age of 18 must have their waiver signed by a parent or guardian.

  • While some of our attractions are adaptable for children with special needs, we also host Sensory Hours throughout the week. During this designated time, we turn the music down or off to accommodate any needs of our Guests. Check to see if your local park offers Sensory Hours, available times, and other details.

  • To avoid lines and ensure your jump time is reserved, it is best to book online. However, you can also buy tickets in park, as well as add on time in park.

  • Typically our parks are less busy during the weekdays (Monday thru Thursday), while weekends (Friday thru Sunday) are busier. During Summer when school is out, our parks are open longer all season long.

  • All attractions are available to enjoy with your jump ticket. There are premium activities that have an additional cost, such as Laser Tag and SkyClimb, as well as various programs, such as Glow, Lock-Ins and SkyFit.

  • To comply with safety standards, certain attractions, such as Freestyle Jump and Dodgeball, are separated by age and size.

  • We don't have a strict dress code, but recommend active wear or athleisure. Don't forget your SkySocks.

  • Park hours will vary by location, day of week, and time of year. Check your local park's website for 'Hours and Calendar' for specifics.

  • Specials and promotions are often available. Please check your local park's website for current offers.

  • The best contact is your local park's general manager. You can find contact information on any park's website at the bottom of the webpage.

  • We have a variety of food and beverage options for purchase at the Fuel Zone. Outside food and beverages are not permitted at Sky Zone.

  • Bringing a physical or electronic ticket can help expedite the check-in process, but if you forget it, we are able to look up your reservation using your personal information.

  • Discounts are often offered to veterans, but vary by location. Please check your local park's website for more details.

Birthday Parties

  • You can select one of our preset packages, choose add-ons and upgrades, or fully customize a party package to accommodate your needs. Packages typically include jump time, a private party room, food, beverages, and a party host.

  • Prices will vary depending on the number of guests in your party, amount of food and beverages ordered, and add-ons selected. Please check your local Sky Zone Trampoline park for details.

  • Presents are encouraged. Outside food and beverages are typically not permitted, but there may be some exceptions. Please contact your local Sky Zone Trampoline Park for their birthday party policies.

  • Most party packages include food and beverages. You can add other items to your party package or purchase snacks and drinks any time at the Fuel Zone.

  • You can select a preset party package, add-on additional items, or fully customize your party package to accommodate your needs.

  • All ages are welcome to celebrate their birthday at Sky Zone, but we have a saying, "if they can walk, they can jump".

  • Online party bookings are offered at most locations. Please check your local park for availability.

  • Birthday parties will vary depending on the package and amount of time requested. Most birthday parties are about two hours long which includes check-in, play time, and time in your private party room.

  • Cancellation policies vary by park. Please contact your local Sky Zone Trampoline Park or visit their website for details.

  • A deposit is typically required to ensure availability for your party. Please contact your local Sky Zone trampoline park for specific deposit and booking costs and timeline.

  • We recommend arriving 30 mins prior to your scheduled time so we can make sure your guests are prepared to jump as soon as the party begins. This includes waiver completion, equipping SkySocks, rules overview, and payment processing (if applicable).

  • The party room is available when your jump time ends. We can store any gifts or personal belongings in a secure room during your jump time if needed.

  • We offer a variety of add-ons available to decorate and theme your party in many ways. This includes tablecloths, plates, cups, napkins, and other items. We don't allow any temporary fixtures to our rooms or walls. Some exceptions may apply. Please contact your local park for details.

  • We love when parents get in on the fun. Make sure they are included in the guest count so they can participate in the activities.

  • Food and drink are included in most party packages. Outside food and beverages are typically not allowed, but there may be some exceptions to birthday cakes and food upgrades. Please contact your local Sky Zone Trampoline Park for details.

Gift Cards

  • In-store - Team member at the cashier can assist with checking your gift card balance. Online – Visit your local park's website and click the 'Buy Gift Cards' button at the top navigation. You will have the option to check your gift card balance.

  • Visit your local park's website and click the 'Buy Gift Cards' button at the top navigation. You will have the option to check your order status.

  • No, there are no fees associated with gift cards.

  • Yes, gift cards can be purchased and redeemed at any Sky Zone Trampoline Park location or redeemed online.

Franchising

  • Please click here for more information about the opportunity.

Careers

  • You can visit your local park's website and click 'join our team' at the bottom (footer) of any webpage to view available opportunities. You may also visit a Sky Zone location in-person and ask the manager about openings.